Last Updated: September 30, 2025
Banheal.co.ke, inspired by trusted retailers like Goodlife.co.ke, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, purchase health, beauty, and lifestyle products, or interact with our services.
We collect the following types of information:
Personal Information: Name, email address, phone number, delivery address, and payment details provided when you place an order or create an account.
Browsing Data: IP address, browser type, device information, and pages visited, collected via cookies or similar technologies.
Order Information: Details of products purchased, order history, and delivery preferences.
Communication Data: Information you share when contacting our customer support team via email, phone, or website forms.
We use your information to:
Process and fulfill your orders, including delivery and payment processing.
Provide customer support and respond to inquiries.
Improve our website, products, and services through analytics.
Send promotional offers or newsletters (if you opt in; you can unsubscribe at any time).
Comply with legal obligations or resolve disputes.
We do not sell or share your personal information with third parties except:
With trusted service providers (e.g., delivery companies or payment processors) to fulfill orders.
When required by law or to protect our rights and safety. All third parties are required to protect your data and use it only for the specified purpose.
We use industry-standard encryption (e.g., SSL) to protect your data during transmission and storage. However, no online system is 100% secure, and we strive to maintain robust safeguards to minimize risks.
We use cookies to enhance your experience, track website usage, and personalize content. You can manage cookie preferences through your browser settings.
You have the right to:
Access or request a copy of your personal data.
Update or correct inaccurate information.
Request deletion of your data (subject to legal obligations).
Opt out of marketing communications. To exercise these rights, contact us via the “Contact Us” page on Banheal.co.ke.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your account or as required by law. Order-related data may be kept for up to 7 years to comply with tax and legal requirements.
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before sharing information.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website.
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: support@banheal.co.ke
Website: Banheal.co.ke (Contact Us page)
By using Banheal.co.ke, you agree to this Privacy Policy. Thank you for trusting us with your personal information!